Data Privacy Conference

Data Privacy Conference

On building privacy in engineering and product processes.



Suman Kar


Netbanking fails

Submitted Feb 8, 2021

Security is hard. Designing user experience (UX) around security is harder. Yet almost everyday, we are forced to make security related decisions across multiple connected devices we own. Sometimes we make these choices for ourselves, and sometime we impose our choices subtly on others with whom we share these devices. Proliferation of personal IoT devices exacerbates this problem, and in some cases, even forces sub-optimal security choices.

Why is UX around security so hard? What are we thinking when we make these choices around security in our daily lives? How should one go about designing UX to — as Mozilla puts it — “enlighten and empower” informed choice?

In this session we will dive into behavioral psychology, and human-computer interaction studies, and formulate a set of key principles to use when designing UX around security choices. We will apply these principles to evaluate a popular and high-security workflow we use daily — netbanking services.

Preview available here:!Au4kkP8CklsegbYeJeUlN4h1TxyD_A?e=Isr3Yl


{{ gettext('Login to leave a comment') }}

{{ gettext('Post a comment…') }}
{{ gettext('New comment') }}
{{ formTitle }}

{{ errorMsg }}

{{ gettext('No comments posted yet') }}

Hybrid access (members only)

Hosted by

We care about site reliability, cloud costs, security and data privacy

Supported by

Zeta® is in the business of providing a full-stack, cloud-native, API first neo-banking platform including a digital core and a payment engine for issuance of credit, debit and prepaid products that enable legacy banks and new-age fintech institutions to launch modern retail and corporate fintech p… more


We’re the world’s most comprehensive and broadly adopted cloud platform, offering over 200 fully featured services from data centers globally. As a hyperscale cloud service provider, AWS provides access to highly advanced computing tools on rent for startups and SMEs at affordable prices. We help t… more
Omidyar Network India invests in bold entrepreneurs who help create a meaningful life for every Indian, especially the hundreds of millions of Indians in low-income and lower-middle-income populations, ranging from the poorest among us to the existing middle class. To drive empowerment and social i… more
Deep dives into privacy and security, and understanding needs of the Indian tech ecosystem through guides, research, collaboration, events and conferences. Sponsors: Privacy Mode’s programmes are sponsored by: more