Call for submissions: Platform Engineering Meet-ups
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Call for submissions: Platform Engineering Meet-ups

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Vivek Singh

@viveksingh0208

TARA : GenAI Customer Assistant on a Platform-First Stack

Submitted Oct 11, 2025

Session type: Talk (30 mins)

TARA (Travel Assistance & Recommendation Agent) is an AI-first, platform-driven chatbot that empowers business teams to create, deploy, and iterate conversational flows without developer intervention. This talk presents the architecture, engineering lessons, and real-world impact of TARA — covering platform-based flow management, workflow automation at scale (300k executions/day), hybrid guided + generative conversations, automated flow generation using AI, and measurable outcomes (30k+ conversations/day). Attendees will leave with practical patterns for building scalable, maintainable travel assistants and concrete guidance to reduce latency and LLM costs.

Key topics & takeaways

  1. Platform-based conversational flow authoring & versioning (non-dev authoring patterns).
  2. Workflow automation for data orchestration and side effects (APIs, snippets, emails).
  3. Hybrid architecture: guided flows + selective LLM use to optimize cost and accuracy.
  4. AI-assisted flow generation and continuous improvement (detecting unhandled queries → new flow creation).
  5. Scalability & monitoring: handling 30k+ conv/day and 300k daily workflows — telemetry, fallbacks, and incident handling.

Target audience

  1. Software engineers & architects building conversational systems
  2. Product managers / LOB owners responsible for CX & automation
  3. Researchers and practitioners interested in real-world chatbot deployments and cost-optimized LLM use

Speaker bio

I’m Vivek Singh, a Full Stack Developer at Ixigo, where I design and deliver innovative, user-centered digital solutions. I’m passionate about exploring emerging trends in software development and leveraging technology to create impactful, future-ready platforms.

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