The Fifth Elephant 2019

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Extract calendar events from free-form text (chats/emails) to automate scheduling

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Adarsh Dattatri

@adarsh-dattatri

Sales teams activities include scheduling meetings with prospects for product demos, resolving queries and doubts about the product, initial setup. At Freshworks, we use NLU to automatically detecting meeting intent within emails/chat and generate a calendar event. This talk is about the pipeline and tools used to engineer this system.

Outline

Input Source:
Email
Chat
Source Type:
Raw Text
Domain Specific Text
Text processing pipeline:
Intent classification
Entity recognition
English text to calendar entry generation

Speaker bio

I am a Lead Data Scientist at Freshworks. My background is in building ML systems from prototype to production. My previous experience was building ML systems for Fintech companies and a bulge-bracket investment bank.

Slides

https://www.slideshare.net/secret/e8NqWPm2mad9jJ

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