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Extract calendar events from free-form text (chats/emails) to automate scheduling
Submitted by Adarsh Dattatri (@adarsh-dattatri) on Monday, 15 April 2019
Sales teams activities include scheduling meetings with prospects for product demos, resolving queries and doubts about the product, initial setup. At Freshworks, we use NLU to automatically detecting meeting intent within emails/chat and generate a calendar event. This talk is about the pipeline and tools used to engineer this system.
Email Chat Source Type:
Raw Text Domain Specific Text Text processing pipeline:
Intent classification Entity recognition English text to calendar entry generation
I am a Lead Data Scientist at Freshworks. My background is in building ML systems from prototype to production. My previous experience was building ML systems for Fintech companies and a bulge-bracket investment bank.