Miniconf on Cloud Server Management (Chennai)

On costs, scaling and securing cloud servers

##About the event

Cloud server management brings with it as many challenges as it offers conveniences. It is time to unbundle questions about:

  1. Resource allocation: how best to allocate manpower, time, money and infrastructure capacity?
  2. Scaling: how best to utilize capacity in the present, and factors involved in planning for the future?
  3. Security: which scenarios must you plan for, and how best to secure your data, applications and systems?

##Who should submit a talk

If you:

  1. Work with cloud servers,
  2. Plan and manage infrastructure,
  3. Make decisions on technology and architecture for your organization,

submit a talk for any of the three events in this series.


Each event is single-day, with about 4-5 short and long talks, 2-3 demos, one BOF, and a three-hour workshop on configuration management.

We are accepting proposals for:

  • 30-minute talks – which cover conceptual topics and case studies.
  • Crisp 15-minute talks – on new tools and techniques in cloud server management.
  • 5-10 min demos.
  • Birds of Feather (BOF) sessions, led by 1-3 persons from the community, on a relevant topic.
  • 3-hour hands-on workshops on configuration management.

##Selection process

Proposals will be shortlisted and reviewed by an editorial team consisting of practitioners from the community. Make sure your abstract contains the following information:

  1. Key insights you will present, or takeaways for the audience.
  2. Overall flow of the content.

You must submit links to videos of talks you have delivered in the past, or record and upload a two-min self-recorded video explaining what your talk is about, and why is it relevant for this event.

Also consider submitting links to:

  1. A detailed outline, or
  2. Mindmap, explaining the structure of the talk, or
  3. Draft slides

along with your proposal.

##Honorarium for selected speakers; travel grants

Selected speakers and workshop instructors will receive an honorarium of Rs. 3,000 each, at the end of their talk. Confirmed speakers and instructors also get a pass to the conference and networking dinner. We do not provide free passes for speakers’ colleagues and spouses.

Travel grants are available for domestic speakers. We evaluate each case on its merits, giving preference to women, people of non-binary gender, and Africans.
If you require a grant, request it when you submit your proposal in the field where you add your location. Rootconf Miniconf is funded through ticket purchases and sponsorships; travel grant budgets vary.

##Important dates

Cloud Sever Management Miniconf in Chennai: 25 November, 2017
Cloud Sever Management Miniconf in Mumbai: 8 December, 2017
Cloud Sever Management Miniconf in Delhi: 9 December, 2017

##Contact details:
For more information about speaking, Rootconf, the Miniconf series, sponsorships, tickets, or any other information contact or call 7676332020.

Hosted by

Rootconf is a community-funded platform for activities and discussions on the following topics: Site Reliability Engineering (SRE). Infrastructure costs, including Cloud Costs - and optimization. Security - including Cloud Security. more

Kiran Darisi


Scaling zero to 150000 customers for Freshdesk

Submitted Nov 7, 2017

Freshdesk is the flagship customer support product by Freshworks that enables businesses provide seamless support to their customers. More than 150,000 teams across the world, such as HP, Decathlon, DHL, Henkel, Harvard, Schneider, etc. use Freshdesk to make their customers happy. Freshdesk is able to serve close to 300 million end users and has helps address half a billion requests every week.

Now, Freshdesk uses 2000+ Instances processing 2 million DB queries per minute. A sharded, 25 TB database that runs out of multiple regions, is managed by a lean team of devops engineers with a ton of automations.

In this presentation, I would like to share our experience in managing this growth with the help of AWS, and leveraging innovation to manage the infrastructure using a small devops team.


  • Then vs. now - How we went from a three-tier architecture to a much more complex and modularized architecture
  • Putting the business first - shipping an MVP and making it better afterwards.
  • Devops triangle: performance, cost and availability
  • Architecting for Chaos (HA, horizontal scaling etc.)
  • Monitoring at scale, not only performance (Delight metrics,cost, Newrelic, logging (2TB per day) etc.)
  • Taking intelligent risks - opsworks, Blue/Green deployments
  • Global is local (Multiple DC’s) - Multiple offices and multiple DC’s
  • Security is not optional
  • IaaS (Freshops, Superme, Dev productivity) - our own internal tools for deployment, monitoring and infrastructure abstraction for dev’s to move faster.

Speaker bio

Kiran Darisi is a co-founder and the Director of Technical Operations at Freshworks, a B2B SaaS startup which provides refreshing business software for the world. He was previously a Member Technical Staff at ZOHO Corp. Kiran has been with Freshworks ever since it was Freshdesk, and has seen the technical operations scale from 0 to what it is today.



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Hosted by

Rootconf is a community-funded platform for activities and discussions on the following topics: Site Reliability Engineering (SRE). Infrastructure costs, including Cloud Costs - and optimization. Security - including Cloud Security. more