Rootconf 2017

On service reliability

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 Anatomy of an alert

Bringing Ops to Devs : Creating an Effective Ops Organisation

Submitted by Vishal Uderani (@vishalud) on Jan 17, 2017

Section: Full talk of 40 mins duration Technical level: Beginner Status: Cancelled

Abstract

Operations is not really a dedicated role anymore as it used to be it is more like a hand in-hand responsibility with engineering . Your ops org consists of all the skills, habits and most importantly the culture you have built up around delivering software, and every single engineer including tech support participates in this process. More often we see Engineering teams struggle when software engineers don’t have the operational skills needed to run their own services, and are oblivious about picking up these skills ; to a point where some may not fully understand as to why these skills are even relevant

So: how do you help your software engineers develop their ops muscles? How do you interview and hire for engineers who will enthusiastically co-create a vibrant ops culture? How do you identify and reward the heroes doing the silent, unsung work of paying down technical debt and shipping stable software? We’ll talk about how to create the kind of tight feedback loops that help engineers improve their craft, prevent burnout, and encourage a healthy, fun, collaborative culture of operational excellence.

Outline

So: how do you help your software engineers develop their ops muscles? How do you interview and hire for engineers who will enthusiastically co-create a vibrant ops culture? How do you identify and reward the heroes doing the silent, unsung work of paying down technical debt and shipping stable software? We’ll talk about how to create the kind of tight feedback loops that help engineers improve their craft, prevent burnout, and encourage a healthy, fun, collaborative culture of operational excellence.

Speaker bio

Vishal Uderani is a seasoned systems administrator/devops practitioner with over 7.5 years of experience with multiple companies . Having worked both in startups and medium to large sized organisations , his skills primarily lie in the field of systems automation , configuration management and virtulization . He has been a speaker at multiple ops conferences including DevOpsDaysIndia 2015 and AnsibleFest San Francisco 2015 . He currently is a Senior Site Reliability Architect and NOC Lead for OpenTable

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