Ecommerce in our country has come quite some distance and along with it has been successful in reshaping customer expectations and his/her perception of hygiene & delight. Speedy delivery now has become a base expectation of today’s customer. Add a certain set of categories , the need for quicker SLA just escalates higher.
In this battle to improve on the faster delivery aspirations , eKart has leveraged a ML algorithm to calculate SLA and simulate this for the future.
This talk is a sneak peak into the approach that we’ve taken on this problem statement.
In this talk , you will learn about -
- Importance of Customer Speed in the context of ecommerce in India in 2021
- The complexity of network run by a large scale ecommerce supply chain like eKart
- How we are leveraging ML to solve for this problem
- High level architecture overview of how the systems are designed
- Choices we’ve taken on anomalies encountered in the ML output , given the criticality of the output metric
- “Sense & Response” how we’re powering an ability for the system & stakeholders to react to these changes
Agenda -
- Importance of SLA , shift in buyer trend in India
- An overview of the components of the ML Algorithm used for computing the SLA + the simulation algorithm
- Architecture view of the solution
- Deep dive on the anomalous situations encountered & reactions taken by the system -
- Look forward simulation
- Infeasible inputs
- Simulation result exceeding guardrails
- Alerts on moderate anomalies
- Overall impact achieved
Who should attend this -
- Product Managers especially the ones in Supply Chain
- Data Scientists + OR enthusiasts
- People interested in applications of GraphDB
bharadwaaj.rajan@flipkart.com ; sandilya.konduri@flipkart.com
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