The Fifth Elephant 2025 Annual Conference CfP

Abstract

This session will include examples from Atlassian’s real-world implementation of AIOps in a large-scale enterprise, demonstrating how AIOps improved on-call productivity within Atlassian by reducing alert noise by ~85%, creating over 400k+ groups, particularly useful for high-volume customers having 5k+ alerts/year. AIOps can reduce MTTR by suggesting relevant resources from Integration with other Atlassian products (Jira, Confluence, etc) and Integration with collaboration tools like Docs, Slack, etc., as well as past similar alerts and incidents. The talk will cover how to collaborate with your own OpsGuide (agentic teammate) powered by Atlassian’s Rovo platform during the crucial incident investigation period to help recover faster and subsequently boost productivity by creating AutoPIRs (post-incident review).

This session will inspire attendees to rethink their operational strategies and suggest real-world, practical ways of how others can learn from Atlassian practices so as to build an ecosystem where incident management is not only about reacting to problems but also about building systems that prevent them.

Join us to explore how AIOps can elevate your organization’s incident management processes. The talk will cover examples of tangible benefits of adopting Atlassian AIOps in their organizations.

Key Takeaways

• AIOps can reduce alert noise significantly, thereby reducing alert fatigue for on-call engineers experiencing high alert volumes. Further, AIOps can reduce troubleshooting time and improve overall incident response times.

• The session will provide tangible examples of AIOps from Atlassian practices, inspiring attendees to revisit operational and agentic collaboration strategies.

• Learn how to utilize data from multiple sources to build a robust context for incident investigation. Explore how integrations with various 3P systems and platforms can help in a seamless incident management workflow.

Ideal for

Engineers, DevOps, ITOps professionals, and Engineering leaders seeking to elevate their incident management game with AIOps and agentic assistance.

Presenter

• Prateek Mandloi (Principal Engineer, Atlassian)

Slides

Reduce on-call fatigue and improve incident response times with Atlassian AIOps