The Fifth Elephant 2023 Winter

The Fifth Elephant 2023 Winter

On the engineering and business implications of AI & ML

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Rishav Kumar

@a1rishav

Samvadini - a telecalling voice bot for blue-collar hiring in India

Submitted Nov 15, 2023

In this talk, we introduce ‘Samvadini’, a telecalling voice bot built for hiring blue-collar workers in India. It uses state-of-the-art AI to capture human responses adeptly, autonomously determine the next action, and seamlessly respond in a voice (indistinguishable from a human).

What makes building it unique & challenging is the behavior that the call recipients show. In this talk, we will show a quick demo, list out the unique challenges that such a system faces when interacting with blue-collar workers. This talk will give you a very good understanding of why building AI for ‘Bharat’ is a tough journey. We will also touch upon the kind of business gains and efficiency gains it is driving for us.

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