Construkt Crawl 2016- Fintech Edition

Customer success is one of the key parameters to determine whether your business model is clicking. Engaging and retaining your base while reducing churn is also one of the main obstacles you’ll face as an entrepreneur. Put your ear to the ground and implement constructive feedback - and don’t forget to weed out the bad ones.

Outline

Where do I find my first paying customer?
Is churn necessarily a bad thing?
What are my customers saying about me?
What do I do with all this customer data?

Speaker bio

Akash Gehani is the co-founder of Instamojo.com, a platform that helps you start, manage and grow your business. He has an engineering and MBA background, with a minor in providing gyaan. He likes to travel, read and indulge in philosophical conversations when he has the time.