Nov 2018
19 Mon
20 Tue
21 Wed
22 Thu
23 Fri
24 Sat 09:00 AM – 06:35 PM IST
25 Sun
Nov 2018
19 Mon
20 Tue
21 Wed
22 Thu
23 Fri
24 Sat 09:00 AM – 06:35 PM IST
25 Sun
##About Logistics conference:
Logistics is evolving as a domain that requires understanding of:
The first edition of Logistics conference will cover fleet management and shared mobility.
##Dates and venue:
The Fifth Elephant presents the first edition of logistics conference on 24 November, at the NIMHANS Convention Centre, Bangalore.
#Topics for the conference:
We are inviting talks on the following topics:
##Target audience:
##Format:
Logistics conference is a single-day, single-track event with talks, panel discussions and Birds of Feather (BOF) sessions. We are accepting proposals for the following formats:
##Selection criteria:
The criteria for selecting proposals, in the order of importance, are:
No one submits the perfect proposal in the first instance. We therefore encourage you to:
Our editorial team helps potential speakers in honing their speaking skills, fine tuning and rehearsing content at least twice - before the main conference - and sharpening the focus of talks.
##How to submit a proposal (and increase your chances of getting selected):
The following guidelines will help you in submitting a proposal:
To summarize, we do not accept talks that gloss over details or try to deliver high-level knowledge without covering depth. Talks have to be backed with real insights and experiences for the content to be useful to participants.
##Passes for speakers:
Confirmed speakers receive a pass to the conference. We do not provide free passes for speakers’ colleagues and spouses. Please do not ask us for these.
##Travel grants for outstation speakers:
Travel grants are available for international and domestic speakers. We evaluate each case on its merits, giving preference to women, people of non-binary gender, and Africans. If you require a grant, request it when you submit your proposal in the field where you add your location.
Logistics conference is funded through ticket purchases and sponsorships; travel grant budgets vary.
##Last date for submitting proposals is: 20 September 2018
You must submit the following details along with your proposal, or within 10 days of submission:
##Contact details:
For more information about the conference, sponsorships, or any other information contact info@hasgeek.com or call 7676332020.
Hosted by
Sabarinath Selvam
At Swiggy, enabling our Delivery Executives to fulfill their deliveries in a hassle free and quick manner is at the core of our objectives. In order to ensure the same, we keep a constant tab at understanding the key pain points via regular qualitative and quantitative data analysis and user-research. That’s how we found that a significant number of delivery executives were getting affected due to network connectivity issues leading to avoidable delays while attempting to call the customer after reaching the customer location. This also caused anxiety among the delivery executives and bad customer experience (a significant percentage of orders were getting cancelled in cases where DE had raised a request saying the customer did not respond). Network connectivity issues is an ubiquitous problem faced by multiple players in the logistics ecosystem in India. The talk would cover the various steps taken in order to solve the problem.
At Swiggy, enabling our Delivery Executives to fulfill their deliveries in a hassle free and quick manner is at the core of our objectives. In order to ensure the same, we keep a constant tab at understanding the key pain points via regular qualitative and quantitative data analysis and user-research. That’s how we found that a significant number of delivery executives were getting affected due to network connectivity issues leading to avoidable delays while attempting to call the customer after reaching the customer location. This also caused anxiety among the delivery executives and bad customer experience (~15% of orders were getting cancelled in cases where DE had raised a request saying the customer did not respond). Network connectivity issues is an ubiquitous problem faced by multiple players in the logistics ecosystem in India.
We decided to solve this problem and tackled it along multiple angles. Firstly, based on the customer number masking system (customer’s number is masked in order to ensure customer safety / privacy) that was in place, we found that drivers were hanging up calls before we could connect them to the customers and this was an awareness issue. We tackled this by adding in-app GIFs and audios educating the Delivery Executive to stay on the line till they got connected to the customer
Secondly part of the problem was due to the telephony infra, where we decided to add intelligence in the way we try to call the customers. This included sub-steps like integrating with Truecaller to increase the success rate of the calls made by our delivery executives (the customer would now see “Swiggy Priority Call” when a delivery executive called them instead of other descriptions).
We also added our own intelligence to switch the calls automatically via a different telephony player whenever we saw the success rates of calls go down. This was done at an aggregate call level as well as an individual call level.
Finally we reduced the time delivery executives had to wait after placing a call request (call request is a pre-requisite before connecting to a customer from a Customer safety / privacy point of view) to get connected to an agent who then tried calling the customer. We automated the call workflows (keeping customer privacy intact) and eliminated the need for the delivery executive to wait. Additionally we also started updating the Delivery Executive about the statuses of the call tries that were happening in the background (since known waiting times are much less painful than unknown waiting times).
Overall, after these multiple interventions we have been able to reduce the Customer not responding instances by more than 33% and bring down the average waiting times by over 2 minutes. The call success percentages increased by more than 20%.
Working in the product function at Swiggy
Nov 2018
19 Mon
20 Tue
21 Wed
22 Thu
23 Fri
24 Sat 09:00 AM – 06:35 PM IST
25 Sun
Hosted by
{{ gettext('Login to leave a comment') }}
{{ gettext('Post a comment…') }}{{ errorMsg }}
{{ gettext('No comments posted yet') }}