##About Logistics conference:
Logistics is evolving as a domain that requires understanding of:
- The landscape (literally), and interesting problems to solve -- be they supply-chain management, warehousing, transportation, delivery of goods and services or fleet management.
- Complexities in current technology and processes for collecting, managing and updating geo-spatial data.
- Areas of collaboration and cooperation between industry, startups and government -- including municipalities, urban planning and infrastructure.
The first edition of Logistics conference will cover fleet management and shared mobility.
##Dates and venue:
The Fifth Elephant presents the first edition of logistics conference on 24 November, at the NIMHANS Convention Centre, Bangalore.
#Topics for the conference:
We are inviting talks on the following topics:
- Product development for fleet management.
- Operational challenges with respect to fleet management.
- Solutions for on demand availability of vehicles to participate in a ridesharing networks.
- Data science for fleet management.
- Engineering for fleet management
- “Shared mobility” -- how various players in the mobility space, including cab aggregators, car pooling, metros, buses, shuttles, etc can come together to complement each other rather than compete.
- Thinking through and solving challenges with sparsity of data for spatio-temporal granularity
- India-specific challenges in traffic management and congestion.
- India-specific challenges with respect to address standardisation.
- AI-based solutions in transportation space.
- Product managers
- Division and business heads
- Data scientists
- Senior engineers
- Technical leads
- VPs of engineering
- Representatives from municipalities, urban planning and transportation departments
- Geo-spatial data experts
- CEOs and founders of startups working in the space of logistics, fleet management, e-commerce and retail, and mobility
- Technology heads and VPs of companies operating in logistics space
Logistics conference is a single-day, single-track event with talks, panel discussions and Birds of Feather (BOF) sessions. We are accepting proposals for the following formats:
- Full talks of 30 minutes.
- Crisp talks of 15 minutes.
- BOF sessions on focussed topics / questions. A BOF session is 60-90 minutes long, and typically has up to two-four facilitators.
The criteria for selecting proposals, in the order of importance, are:
- Key insight or takeaway: what can you share with participants that will help them in understanding the domain better.
- Structure of the talk and flow of content: a detailed outline – either as mindmap or draft slides or textual description – will help us understand the focus of the talk, and the clarity of your thought process.
- Ability to communicate succinctly, and how you engage with the audience. You must submit link to a two-minute preview video explaining what your talk is about, and what is the key takeaway for the audience.
No one submits the perfect proposal in the first instance. We therefore encourage you to:
- Submit your proposal early so that we have more time to iterate if the proposal has potential.
- Write to us on email@example.com if you want to discuss an idea for your proposal, and need help / advice on how to structure it.
Our editorial team helps potential speakers in honing their speaking skills, fine tuning and rehearsing content at least twice - before the main conference - and sharpening the focus of talks.
##How to submit a proposal (and increase your chances of getting selected):
The following guidelines will help you in submitting a proposal:
- Focus on why, not how. Explain to participants why you made a business or engineering decision, or why you chose a particular approach to solving your problem.
- The journey is more important than the solution you may want to explain. We are interested in the journey, not the outcome alone. Share as much detail as possible about how you solved the problem. Glossing over details does not help participants grasp real insights.
- Focus on what participants from other domains can learn/abstract from your journey / solution.
- We do not accept how-to talks unless they demonstrate latest technology. If you are demonstrating new tech, show enough to motivate participants to explore the technology later.
- Similarly, we don’t accept talks on topics that have already been covered in the previous editions. If you are unsure about whether your proposal falls in this category, drop an email to: firstname.lastname@example.org
- Content that can be read off the internet does not interest us. Our participants are keen to listen to use cases and experience stories that will help them in their practice.
To summarize, we do not accept talks that gloss over details or try to deliver high-level knowledge without covering depth. Talks have to be backed with real insights and experiences for the content to be useful to participants.
##Passes for speakers:
Confirmed speakers receive a pass to the conference. We do not provide free passes for speakers’ colleagues and spouses. Please do not ask us for these.
##Travel grants for outstation speakers:
Travel grants are available for international and domestic speakers. We evaluate each case on its merits, giving preference to women, people of non-binary gender, and Africans. If you require a grant, request it when you submit your proposal in the field where you add your location.
Logistics conference is funded through ticket purchases and sponsorships; travel grant budgets vary.
##Last date for submitting proposals is: 20 September 2018
You must submit the following details along with your proposal, or within 10 days of submission:
- Draft slides, mind map or a textual description detailing the structure and content of your talk.
- Link to a self-recorded, two-minute preview video, where you explain what your talk is about, and the key takeaways for participants. This preview video helps conference editors understand the lucidity of your thoughts and how invested you are in presenting insights beyond the solution you have built, or your use case. Please note that the preview video should be submitted irrespective of whether you have spoken at HasGeek conferences in the past.
For more information about the conference, sponsorships, or any other information contact email@example.com or call 7676332020.
Solving for last mile connectivity issues and enhancing Delivery Executive and Customer experience
At Swiggy, enabling our Delivery Executives to fulfill their deliveries in a hassle free and quick manner is at the core of our objectives. In order to ensure the same, we keep a constant tab at understanding the key pain points via regular qualitative and quantitative data analysis and user-research. That’s how we found that a significant number of delivery executives were getting affected due to network connectivity issues leading to avoidable delays while attempting to call the customer after reaching the customer location. This also caused anxiety among the delivery executives and bad customer experience (a significant percentage of orders were getting cancelled in cases where DE had raised a request saying the customer did not respond). Network connectivity issues is an ubiquitous problem faced by multiple players in the logistics ecosystem in India. The talk would cover the various steps taken in order to solve the problem.
At Swiggy, enabling our Delivery Executives to fulfill their deliveries in a hassle free and quick manner is at the core of our objectives. In order to ensure the same, we keep a constant tab at understanding the key pain points via regular qualitative and quantitative data analysis and user-research. That’s how we found that a significant number of delivery executives were getting affected due to network connectivity issues leading to avoidable delays while attempting to call the customer after reaching the customer location. This also caused anxiety among the delivery executives and bad customer experience (~15% of orders were getting cancelled in cases where DE had raised a request saying the customer did not respond). Network connectivity issues is an ubiquitous problem faced by multiple players in the logistics ecosystem in India.
We decided to solve this problem and tackled it along multiple angles. Firstly, based on the customer number masking system (customer’s number is masked in order to ensure customer safety / privacy) that was in place, we found that drivers were hanging up calls before we could connect them to the customers and this was an awareness issue. We tackled this by adding in-app GIFs and audios educating the Delivery Executive to stay on the line till they got connected to the customer
Secondly part of the problem was due to the telephony infra, where we decided to add intelligence in the way we try to call the customers. This included sub-steps like integrating with Truecaller to increase the success rate of the calls made by our delivery executives (the customer would now see “Swiggy Priority Call” when a delivery executive called them instead of other descriptions).
We also added our own intelligence to switch the calls automatically via a different telephony player whenever we saw the success rates of calls go down. This was done at an aggregate call level as well as an individual call level.
Finally we reduced the time delivery executives had to wait after placing a call request (call request is a pre-requisite before connecting to a customer from a Customer safety / privacy point of view) to get connected to an agent who then tried calling the customer. We automated the call workflows (keeping customer privacy intact) and eliminated the need for the delivery executive to wait. Additionally we also started updating the Delivery Executive about the statuses of the call tries that were happening in the background (since known waiting times are much less painful than unknown waiting times).
Overall, after these multiple interventions we have been able to reduce the Customer not responding instances by more than 33% and bring down the average waiting times by over 2 minutes. The call success percentages increased by more than 20%.
Working in the product function at Swiggy