The Fifth Elephant 2025 Annual Conference CfP
Speak at The Fifth Elephant 2025 Annual Conference
Deepak Kumar
@deepakkusahoo
Transforming Customer Support @Uber Using Generative AI
Submitted Feb 7, 2025
Choose the topic your submission falls under:
Next generation architectures
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Speaking at the Fifth Elephant 2025 Annual Conference
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30 mins talk
Generative AI is revolutionizing customer support across industries by enhancing automation, efficiency, and personalization. At Uber we are leveraging GenAI to streamline support interactions, enabling faster issue resolution, smarter agent assistance, and seamless self-service experiences.
Agent Co-Pilot
Modern customer support and service teams handle a high volume of cases, often requiring quick yet accurate responses while adhering to complex policies and procedures. A Generative AI-powered Agent Co-Pilot enhances the efficiency of human agents by providing real-time case summarization, response generations, and policy navigation.
Chat/FAQ Bots
Traditional chatbot experiences often feel rigid, repetitive, and impersonal, leading to customer frustration. Generative AI-driven Chat and FAQ Bots transform digital interactions by making them more human-like, contextual, and empathetic.
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