Automating Customer Support with JSM Virtual Agent

Submitted Apr 29, 2025

I am submitting for: Speaking at the Fifth Elephant 2025 Annual Conference Type of submission: 30 mins talk Choose the topic your submission falls under: Applied AI Engineering & Agentic AI track

Jira Service Management (JSM) Virtual Service Agent is an AI-powered tool designed to automate tier-1 support interactions, allowing for seamless transitions to human experts when necessary. It utilizes machine learning and natural language processing to automate ticket creation, respond to customer inquiries, and route issues to appropriate teams.

Link to the slides: https://docs.google.com/presentation/d/1drTvwsn9s1-y-__KKsHxR-Kfog1qepuwvJGDm7DQgRE/edit?slide=id.g3387a6139e7_2_1038#slide=id.g3387a6139e7_2_1038

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Automating Customer Support with JSM Virtual Agent

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