The Fifth Elephant 2023 Monsoon

Introduction

The gap in access to Justice in India is a huge opportunity for AI. Initial field trials from Jugalbandi with farmers, domestic workers and waste pickers presents several lessons in AI product design for all Indians. In this talk we will gain a deeper understanding of the opportunities in addressing access to justice, the design choices in building Jugalbandi and what kind of technical challenges come in building these products.

Part 1 (15 min)

Landscape of AI for Justice Opportunities. We start by getting a perspective on the field of Justice and how the text of Law is a subset of the field of Justice administrations.

This image is not victory as perceived by most people, but migrants who are saying to the judge over Online Dispute Resolution (ODR) session that we are okay with 2 lakh rupees.

The current state of access to justice is very low where only 1 in 10 people with a legal need reaches the formal system. One common theme across access to justice is being able to find legal information or legal services at a low cost in vernacular. We end this section by getting a sense of where conversational AI could be useful for the access to justice.

Part 2 (20 min)

We talk about the building blocks of Jugalbandi - a reasoning engine, voice and translation models and keeping the AI truthful. We show how the system is connected to WhatsApp and what kind of privacy related challenges we face and what are some of the measures we are taking.

Part 3 (15 min)

We end the talk by sharing challenges in scaling these systems, the opportunities to create autonomous agents to help citizens.