Hasgeek AV Cube Troubleshooting Guide

Interfaces / Items

Video Inputs: The 2x Video Capture Cards (HDMI In) are for the Camera and the Speaker’s Laptop (Slides).
Audio Inputs: The Audio Mixer - 8 inputs are for the microphones. These are controlled in the OBS “Audio Mixer” panel.
Outputs: The 2x Display HDMI out go to your Control Monitor and the Room Projector.
Your Controls: Use the Full Size Keyboard and Num Pad / Macro Keyboard to operate OBS. Touch Screen Monitor.
Ethernet Input: 1x LAN connected from BIC’s Wall port

Is the Source On?
Make sure the camera is on or the laptop is awake.
For laptops, ask the speaker to press Windows Key + P and select “Duplicate” or “Mirror” the display on Mac devices from the Control Panel.
Check the HDMI Cable
Trace the cable from the camera/laptop to the back of the AV Cube. Unplug and securely re-plug it at both ends.
Check the Splitter / Transmitter
Refresh the Source
In OBS, find the “Sources” list. Click the ‘eye’ icon next to the non-working source (e.g., “Camera”) off and on again.
Check Properties
Right-click the source → Properties. Make sure the correct “Video Capture Device” is selected.

In the OBS “Sources” list, right-click on the source with the bad color (e.g., “Camera”).
Select “Properties” from the menu.
Scroll down to find the video settings:
- Color Space: Rec. 709
- Resolution: 1920x1080
- FPS: Match Output FPS or 30
- Color Range: Limited
Notify on the group if it’s not working.

Check the Physical Mic: Is the switch on the microphone itself in the “ON” position?
Check the Receiver: If the status light on the receiver is green.
Check the Cable: Ensure the XLR cable is plugged securely into both the microphone and one of the Cube’s Audio Mixer - 8 inputs.
Check the Fader: Make sure the volume slider for that channel is up.
Check the Mute Button in OBS:
Look at the “Audio Mixer” panel in OBS.
If the speak

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