About the review - 🚀 transforming customer support with Generative AI
Generative AI is revolutionizing customer support by enhancing automation, efficiency, and personalization. At Uber, GenAI streamlines support interactions, enabling faster resolutions, smarter agent assistance, and seamless self-service.
🧑 💻 Agent Co-Pilot
Enhances agent efficiency with:
- 🔹 Real-time case summarization
- 🔹 AI-generated responses
- 🔹 Intelligent policy navigation
This AI-driven approach is redefining customer experiences across industries.
Key takeaways
- 🔹How Generative AI automates tasks, accelerates resolutions, and personalizes customer experiences.
- 🔹Real-time conversation summarization and AI-generated replies streamline agent workflows.
- 🔹AI-driven self-service reduces reliance on support and empowers customers.
- 🔹Continuous feedback loops ensure high-quality responses and refine AI performance.
- 🔹Challenges & Oppurtunities.
Who should attend this review
- 🔹Product teams seeking to enhance support experiences.
- 🔹Engineers building cutting-edge AI solutions.
- 🔹Leaders aiming for operational efficiency and customer satisfaction.
About the presenter
Deepak has over a decade of IT experience dedicated to building high-performance platforms leveraging Big Data, Generative AI, and ML solutions, and he is passionate about driving innovation, leading cross-functional teams, and creating scalable, data-driven products that fuel business growth. Currently at Uber, he spearheads the development of Agent Co-Pilot products using Generative AI.
📼📼 Participation in Fifthel technical reviews 📼📼
Participation in technical reviews is open to The Fifth Elephant members. Memberships help support review activity. Members also get to participate in the in-person events hosted by The Fifth Elephant.
🛠️ About Technical Reviews 🛠️
Previously, technical reviews were conducted as part of the curation process for The Fifth Elephant annual conferences.
🚀 Starting March 2025, technical reviews of AI/ML/DL/GenAI work will be held on a weekly basis. Here’s how the review process works:
🔹 Submission process:
- All submissions made here will be reviewed by experienced practitioners in online meetings.
🔹 Review format:
- Each review will involve two reviewers who will provide feedback on:
✅ Whether the solution/approach has worked for the organization (submitters are expected to share customer/org success metrics).
✅ If there is an element of novelty in the work (optional).
✅ The validity of the idea or approach.
📝 Post-Review Summary:
- A text summary of the feedback will be published after each review.
🎯 Opportunity for selection for The Fifth Elephant 2025 Annual Conference:
-
Submissions reviewed between 1 March 2025 and 31 May 2025 will qualify for the selection pipeline for The Fifth Elephant 2025 Annual Conference.
-
Contact
If you’d like to get your work reviewed, make a submission at https://hasgeek.com/rootconf/submissions-for-technical-reviews/sub
☎️ Call - 7676332020
📧 Email - info@hasgeek.com