The Fifth Elephant Pune edition
The Fifth Elephant
The Fifth Elephant

The Fifth Elephant Pune edition

Call for Proposals

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Lalit Mohan Chandra Bhatt

@lalitmcb

Turning Installed Base into a Revenue Engine: Leveraging Data & AI for Recurring Growth

Submitted Sep 3, 2025

The future of aftermarket and customer success lies in unlocking the hidden value of installed base for indsutrial OEM and machinery manufacturers. By combining deep data visibility with AI-driven insights, organizations can identify expansion opportunities, predict service needs, and drive recurring revenue at scale. This session explores how Installed Base Intelligence transforms customer relationships from one-time sales to long-term value streams. We will also discuss how AI agents can be overlaid on top of data and analytics to automate processes and decision-making with minimal human intervention. Attendees will gain practical frameworks, real-world use cases, and success stories that highlight how data, AI, and intelligent agents can turn the installed base into a self-sustaining revenue engine.

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