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Multi-channel conversational chatbot platform powered by NLP engine
Submitted by Prakash Mall (@prakashmall) on Saturday, 10 June 2017
Crisp talk for data engineering track
In this talk, the speaker would talk about a chat engine/ platform to enable human to machine interaction on multiple channels (web, slack, hipchat, etc) including social like facebook across text and voice. A user can seamlessly move across channel without losing the chat context and the conversation. Also, this talk will give insights to the NLP engine that powers this platform.
- Multi-channel chatbot platform overview
- Conversational chatbot and the underlying NLP/ AI engine for context and content analysis, entity identification, sentiment analysis, semantic analysis and classification and more
- Switch channel with seamless transition of context and conversation
- Handle conditions not modelled – route to live agent with context and conversation.
Prakash has 15+ years experience in IT industry architecting and building complex enterprise solutions across few industries. Check it out on linkedin.