The Fifth Elephant 2017

On data engineering and application of ML in diverse domains

Multi-channel conversational chatbot platform powered by NLP engine

Submitted by Prakash Mall (@prakashmall) on Saturday, 10 June 2017


Technical level



Crisp talk for data engineering track



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In this talk, the speaker would talk about a chat engine/ platform to enable human to machine interaction on multiple channels (web, slack, hipchat, etc) including social like facebook across text and voice. A user can seamlessly move across channel without losing the chat context and the conversation. Also, this talk will give insights to the NLP engine that powers this platform.


  1. Multi-channel chatbot platform overview
  2. Conversational chatbot and the underlying NLP/ AI engine for context and content analysis, entity identification, sentiment analysis, semantic analysis and classification and more
  3. Switch channel with seamless transition of context and conversation
  4. Handle conditions not modelled – route to live agent with context and conversation.

Speaker bio

Prakash has 15+ years experience in IT industry architecting and building complex enterprise solutions across few industries. Check it out on linkedin.


  • 0
    aditya bolabandi (@adi123) 10 months ago (edited 10 months ago)

    Can i get the training slides of understanding the chatbot architecture mentioned for omnichannel experience?

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